Providers

"We use Gilsbar's Fax Recall service to verify eligibility every time a Gilsbar patient comes in our facility. We just call the automated system and within minutes we receive a fax that breaks down everything we need to know. I’d definitely recommend other providers use the service --- it makes my job much easier!"
Mary Wagner, Doctor's Hospital
Slidell, LA

Need to speak with a member of our medical management team?
Contact MedCom

As a provider, we know your schedule is busy and saving time is important. Gilsbar offers a variety of options for providers to check claims status and gather necessary information about our health plan members. View the list below and choose the service most convenient for you.

myGilsbar.com

Access claims, eligibility information and the MedCom Medical Necessity Review Request via the web. Enrollment in myGilsbar.com is quick and easy using your provider Tax ID number. Login to myGilsbar 24 hours a day, 7 days a week, 365 days a year!

Customer Contact Center

Our friendly and efficient representatives are a phone call or email away to help answer your questions. Representatives are available Monday - Friday, 7:00 AM - 7:00 PM CST.

Toll-Free: (888)-215-9841

Online Request Form

Fax Recall

Gilsbar's on demand fax-back service allows providers to access eligibility and claims information using a phone and fax machine. Call the appropriate number below and have your Tax ID number and the insured's social security number available. Follow the voice prompts to receive eligibility and claims information.

Local: (985)-898-1696
Toll-Free: (888)-215-9841

EDI Information

Electronic Data Interchange (EDI) helps speed claims processing by using the WebMD Payer ID. Look at the participant's ID Card. If the ID Card reads "Send Claims To: Gilsbar, Inc.", use Gilsbar's WebMD Payer ID number 07205. Send all other claims to the address indicated on the ID card.

If you have questions or would like to learn more about how to use EDI, call WebMD at 1-800-366-5716 or visit the WebMD web site.