FAQs-Prescription

Answers about the Prescription Drug plan, including eligibility, options, enrollment, customer service and more.

How do I find out the costs of my prescription drugs? 
You may look up your prescription drug costs in Express Scripts Drug Price Comparison Tool by logging onto www.Express-Scripts.com. You may also call the Express Scripts Member Services staff at the number on your member ID card or call 1-888-345-2560.

Where can I get my prescriptions? 
Whether you are looking for the local service of a neighborhood pharmacy, the convenience of prescriptions by mail or the clinical support of a specialty pharmacy, Express Scripts has options to match your preferences.

  • Community Pharmacies
    Express Scripts has more than 67,000 community pharmacies for your use, including most chain drug stores and many independents.  Express Scripts also has the largest Employer Group Waiver Plan (EGWP) in the market.
  • Mail Order Pharmacy
    Ordering prescriptions by mail is like having a pharmacy at your door. It can save you trips to the pharmacy while providing confidentiality in your prescription needs.

Only you know what pharmacy options best suit you.  Express Scripts is pleased to offer you the choice of local pharmacies, prescriptions by mail and specialty pharmacies that support you and your specific needs.  If you have questions on any of these pharmacy options or your Express Scripts plan, please contact the Express Scripts Member Services staff at 1-888-345-2560 or by visiting www.Express-Scripts.com
 
Do I need to enroll in a Medicare Part D prescription drug plan if I have this plan? 
Express Scripts was carefully chosen by your employer for Medicare Part D group retiree prescription drug coverage. Eligible members will automatically be enrolled in this plan unless you choose to opt out. You may only be enrolled in one Medicare Part D prescription drug plan at a time. If you are currently enrolled in another Part D plan, you will automatically be disenrolled from that plan upon enrollment in Express Scripts.

Will my current medications remain covered with Express Scripts? 
Yes they will, even if you do not see one of them on the formulary list. Any medication that you had filled within 120 days prior to January 1 that you have continually refilled and taken as prescribed will be covered. Additionally, if your medication is listed as a non-preferred medication, the preferred medication copayment will apply. This coverage for current medications is an exception that will remain as an exception for as long as you remain compliant with your drug therapy, meaning you continue to refill and take your medications as prescribed. This member benefit will be applied automatically for the entire plan year.