Visit the CDC for the latest news on COVID-19.    


We are moving our business updates to our corporate news page. Click HERE to see what’s new.


Wednesday, July 15 - 

During the COVID-19 Pandemic, Gilsbar has continued to give back to the community we love. Through our Stewardship Committee, corporate donations, and special challenges, we have helped raised money for many organizations.



Thursday, June 4 - 

The IRS has released two pieces of recent guidance aimed at assisting employees with health care coverage decisions during the worldwide coronavirus pandemic.


Notice 2020-29


The first piece of guidance, Notice 2020-29, provides greater flexibility with respect to mid-year election changes and grace periods in calendar year 2020 and incorporates earlier relief for high deductible health plans.   All of the relief in this notice may be applied on or after January 1, 2020 as long as the changes are consistent with the requirements set forth in the notice.   Below is a chart summarizing what the relief entails:


Type of Coverage

Type of Relief

Permitted Action

Employer-sponsored health coverage

Mid-year election changes

a.      Make a new election on a prospective basis if the employee initially declined to elect

b.     Revoke an existing election and make a new election to enroll in a different plan option offered by the employer on a prospective basis

c.     Revoke an existing election on a prospective basis, provided that the employee attests in writing that they are enrolled, or immediately will be enrolled, in other health coverage

Note that employers are permitted to limit the period during which election changes may be made.

Health FSAs and Dependent Care Assistance Programs

Mid-year election changes

Revoke an election, make a new election, or decrease or increase an existing election on a prospective basis.

Note that employers are permitted to limit changes to amounts no less than what was already reimbursed.

Health FSAs and Dependent Care Assistance Programs

Grace period extension

If there are unused amounts remaining in an FSA as of the end of the grace period or plan year ending in 2020, the plan may permit employees to use those unused amounts to pay or reimburse eligible expenses incurred through December 31, 2020.

High-Deductible Health Plan coverage (HDHP)

Deductible Exemption

Incorporates previously issued guidance to allow telehealth and remote care services as well as expenses for testing and treatment of COVID-19 to be paid before the deductible is satisfied.   The notice clarifies that the relief is for expenses incurred on or after January 1, 2020 and also applies to the panel of testing for influenza A & B, norovirus and other coronaviruses, and RSV and any other items under the previous COVID-19 related legislation.


Notice 2020-33


In the second piece of guidance, the IRS explains that it has responded to an Executive Order that directs the Secretary of the Treasury to “issue guidance to increase the amount of funds that can carry over without penalty at the end of the year for flexible spending arrangements.”   To that end, Notice 2020-33 increases the limit for unused health FSA carryover amounts for a plan year as follows:


Permitted Carryover Amount Prior to

January 1, 2020

Permitted Carryover Amount for Plan Years Beginning on or after January 1, 2020

Up to $500 maximum

An amount equal to 20% of the maximum salary reduction contribution for the plan year, adjusted annually for inflation


For example, if an employee elects the full contribution amount of $2,750 for the plan year beginning in 2020, then 20% of that amount may be carried over to the 2021 plan year, which is $550.

Next Steps


None of the permissible actions or increases are automatic; employers will need to decide which (if any) of the provisions to allow and have their plan documents amended accordingly.   Employers should contact their Account Management team to initiate any changes.



Thursday, May 21 - 

Federal Agencies Allow Significant Timeframe Extensions for Group Health Plans


On April 29, 2020, the DOL, Treasury Department, and IRS issued a rule extending certain timeframes otherwise applicable to group health plans.   In a news release, the DOL stated that the rule “extends certain timeframes affecting participants’ rights to healthcare coverage, portability, and continuation of group health plan coverage under COBRA, and extends the time for plan participants to file or perfect benefit claims or appeals of denied claims. These extensions provide participants and beneficiaries of employee benefit plans additional time to make important health coverage and other decisions affecting their benefits during the coronavirus outbreak.” 


The rule is applicable to group health plans subject to ERISA and the Internal Revenue Code, and CMS has announced that it concurs with the rules specified in the Notice and, on Friday May 15 th, issued similar guidance applicable to non-Federal governmental entities under provisions in the Public Health Services Act.   Notably, the guidance issued by CMS makes these extensions voluntary for non-Federal governmental entities but encourages their use.


When applying the rule, all group health plans must disregard the period from March 1, 2020 until sixty days after the end of the National Emergency (the ‘‘Outbreak Period’’) for all plan participants, beneficiaries, qualified beneficiaries, or claimants in determining the following periods and dates--


  • HIPAA Special Enrollments. The 30-day timeframe in which employees can apply for coverage due to marriage, birth, adoption, placement for adoption, and loss of other coverage.  Additionally, the 60-day timeframe that applies to changes in eligibility for state premium assistance under the Children’s Health Insurance Program is also extended.
  • COBRA Election Period. The 60-day deadline for participants to elect COBRA.
  • COBRA Notice of Qualifying Event.  The 30- or 60-day deadline for employers or individuals to notify the plan of a qualifying event.
  • COBRA Determination of Disability.  The 60-day deadline for individuals to notify the plan of a determination of disability.
  • COBRA Election Notices.  The 14-day deadline for plan administrators to furnish COBRA election notices.
  • COBRA Payment Deadlines. The 45-day initial premium payment deadline and the 30-day subsequent premium payment deadline.
  • Claims Filing Deadlines. The deadline to file a claim for benefits under the group health plan.  This includes health FSAs.
  • Requests for an Appeal. The 180-day deadline to file an appeal of an adverse benefit determination.
  • Requests for External Review. The 45-day day deadline to request an external review after a final internal adverse benefit determination.
  • Filing information to perfect a claim. The date within which a claimant may file information to perfect a request for external review upon a finding that the request was not complete.




The following examples illustrate the timeframe for extensions required by the rule.   An assumed end date for the National Emergency is needed to make the examples clear and understandable.   Accordingly, the examples assume that the National Emergency ended on April 30, 2020, which makes the outbreak period the period from March 1, 2020 to June 29, 2020.   As a reminder, the outbreak period must be disregarded when determining the deadlines outlined above.


Example 1 – COBRA Election


Billy terminated employment and his coverage ended on February 8, 2020.   He received his COBRA notice on the date of termination.   Under normal application of the COBRA rules, Billy would have until April 8 to elect COBRA (60 days after he lost coverage).


Under application of the new rules, Billy’s deadline clock to elect COBRA stopped ticking on March 1 and will not begin again until June 30 (the day after the end of the outbreak period).   In Billy’s example, 21 days of the 60-day election period had already passed prior to commencement of the outbreak period. Since the outbreak period must be disregarded, Billy will have 39 days left to elect coverage once the outbreak period ends, which means his new deadline date is August 7, 2020.


Example 2 – Special Enrollment


Jodi is eligible for, but previously declined participation in, her employer’s group health plan.   On March 31, 2020, Jodi gave birth and would like to enroll herself and the child into the plan.   Under normal application of the rules, the plan allows for special enrollment for 30 days after birth.


Under application of the new rules, the outbreak period is disregarded for purposes of determining Jodi’s special enrollment period.   Jodi may exercise her special enrollment rights for herself and her child until 30 days after June 29, 2020, which makes her new deadline for enrollment July 29, 2020, provided she pays the premiums for any period of coverage.   Note that since this is a birth, coverage will be retroactively effective to the date of birth, even if it is not elected until July 29 th.


Example 3 – Payment of Subsequent COBRA Premiums


As of March 1, 2020, Mary had previously elected and was receiving COBRA coverage under a group health plan.   Premium payments are due on the first of the month.   The plan does not grant qualified beneficiaries any longer than a 30-day grace period for making premium payments.   Mary did not make the March payment or any subsequent payments during the outbreak period.   As of July 1, Mary has made no premium payments for March, April, May, or June.


Under application of the new rules, the outbreak period is disregarded for purposes of determining whether monthly COBRA premium payments are timely.   This means that Mary’s new deadline for making a timely payment for March, April, May, and June is July 29, 2020, and Mary is entitled to COBRA coverage during those months if she timely makes payment by that date.   Note that Mary may not skip a month and request coverage only for June after missing the March, April, and May payments.   If Mary wants coverage in June, she must pay all that is owed for March, April, and May, and June.



Tuesday, May 5 - 

When are plans first required to comply and for how long? 

Plans are required to cover items and services relating to COVID-19 diagnostic testing that were furnished on and after March 18, 2020, and to continue to do so through the end of the public health emergency. Unless extended or terminated earlier, the public health emergency related to COVID-19 will end on June 16, 2020.




What types of testing must be covered? 

The guidance clarifies that in addition to tests that determine whether an individual has the virus based on the presence of COVID-19 virus genetic material in the body, a group health plan must also cover serological testing to detect COVID-19 antibodies. All tests must be either: (1) authorized by the Food and Drug Administration (FDA), (2) under review by the FDA, (3) developed and authorized by a state, or (4) determined appropriate by the Secretary of Health & Human Services.




What items and services must be covered in full during a visit? 

Health plans "must cover items and services furnished to an individual, during visits that result in an order for, or administration of, a COVID-19 diagnostic test." The FAQs clarify that if the attending provider determines that other tests, such as influenza or blood tests, should be performed during a visit to help determine whether COVID-19 diagnostic testing should be conducted, "and the visit results in an order for, or administration of, COVID-19 diagnostic testing," the plan must cover those services in full.


If COVID-19 diagnostic testing is not ordered or administered as a result of the visit, full coverage for these services is not required.




Can a plan impose any cost-sharing, prior authorization, or medical management requirements for COVID-19 testing? 





Does the requirement to cover COVID-19 diagnostic testing without cost-sharing apply to out-of-network providers? 

Yes. This requirement applies to out-of-network providers, including HMOs that otherwise do not cover non-emergency out-of-network services. Out-of-network providers would be reimbursed based on the cash price listed by the provider on a public website or the amount negotiated by the plan with the provider.




Under what circumstances are services considered to be furnished during a visit? 

The FFCRA requires plans to cover COVID-19 diagnostic testing services during office visits including in-person and telehealth visits, as well as urgent care centers and emergency rooms. The guidance defines the term "visit" broadly "to include both traditional and non-traditional care settings in which a COVID-19 diagnostic test … is ordered or administered."


While the guidance does not require group health plans to include a benefit with a telehealth provider, any services offered by a provider through a telehealth visit or other remote visit for COVID-19 diagnostic testing must be covered in full.


Friday, May 1 -   

On April 28, 2020, t he U.S. Department of Labor’s Employee Benefits Security Administration (EBSA) and the IRS issued deadline relief and other guidance under ERISA to help employee benefit plans, plan participants, employers, plan sponsors and fiduciaries, and other service providers impacted by the coronavirus outbreak. HHS announced that it will release similar guidance for non-federal governmental health plans.  Below are the details for group health plans as outlined by the Employee Benefits Institute of America (EBIA) via Thomson Reuters:




  • Deadline Extensions. The guidance broadly extends numerous plan deadlines applicable to participants and administrators, and the rule gives several examples. Specifically, the “outbreak period” beginning March 1, 2020, and ending 60 days after the announced end of the COVID-19 emergency is to be disregarded for the following purposes:


    • COBRA. Multiple COBRA deadlines have been extended until after the outbreak period ends, including (1) the 30- or 60-day deadline for employers or individuals to notify the plan of a qualifying event; (2) the 60-day deadline for individuals to notify the plan of a determination of disability; (3) the 14-day deadline for plan administrators to furnish COBRA election notices; (4) the 60-day deadline for participants to elect COBRA; and (5) the 45-day deadline in which to make a first premium payment and 30-day deadline for subsequent premium payments.


    • HIPAA Special Enrollment . The 30- and 60-day HIPAA special enrollment periods are extended. Thirty-day special enrollment periods may be triggered when eligible employees or dependents lose eligibility for other health plan coverage in which they were previously enrolled, and when an eligible employee acquires a dependent through birth, marriage, adoption, or placement for adoption. Sixty-day special enrollment periods may be triggered by changes in eligibility for state premium assistance under the Children’s Health Insurance Program.


    • Claims Procedures . The deadlines are extended for individuals to file claims for benefits, for initial disposition of claims, and for providing claimants a reasonable opportunity to appeal adverse benefit determinations under ERISA plans and non-grandfathered group health plans.


    • External Review Process . Non-grandfathered group health plan deadlines have been extended for providing a state or federal external review process following exhaustion of the plan’s internal appeals procedures. (State deadlines may vary; plans using a federal external review process must allow at least four months after the receipt of a notice of adverse benefit determination in which to request an external review.) Other deadlines that apply for perfecting an incomplete request for review are also extended.


  • Furnishing Notices. Plans and responsible plan fiduciaries will not be treated as having violated ERISA if they act in good faith and furnish any notices, disclosures, or documents that would otherwise have to be furnished during the outbreak period (including those requested in writing by a participant or beneficiary) “as soon as administratively practicable under the circumstances.”


  • Exchange Enrollment. The FAQs remind participants who lose their employer-sponsored health coverage that they qualify for a special enrollment period in which to enroll in an Exchange plan outside of the Exchange’s annual open enrollment period within 60 days before or after losing the coverage. Exchanges must also provide special enrollment periods for loss of coverage due to a family member’s death or when an employer stops contributing to COBRA. Individuals are also reminded that Exchange coverage may be more affordable than COBRA.


  • Forms 5500 and M-1. The notice confirms that Form 5500 filing relief is provided in accordance with IRS guidance, which provides that filings otherwise due on or after April 1 and before July 15, 2020, are now due July 15, 2020. In addition, the notice provides relief for Form M-1 filings for the same period of time. Form M-1 must be filed by multiple employer welfare arrangements (MEWAs) and certain other entities to report compliance with specified ERISA group health plan rules.




Along with the guidance, the EBSA issued Notice 2020-01 along with FAQs to help provide additional detail and explanation of the relief provisions. 



Thursday, April 23 - 




Dental emergencies can occur at any moment. With social distancing and dental office closures, many dentists are offering virtual visits to diagnose dental concerns such as abscesses or mouth pain. Don't wait – call your dentist today for more information. 




Wednesday, April 22 - 


Gilsbar’s Employee Assistance Behavioral Health program provides a comprehensive clinical assessment & referral process, on-site & online training, short-term behavioral health coaching, and web-based services. The outbreak of COVID-19 has temporarily shifted the norms of everyday life and can be stressful. Fear and anxiety about any disease can be overwhelming. Getting help to cope with stress will make you, the people you care about, and your community stronger. Your employees can contact a Behavioral Health Team designed to help during challenging times. Talk to your Account Manager or Wellness Consultant today if you’d like to offer this Gilsbar service to your employees. 



Tuesday, April 21 - 

In these rapidly changing times, it can be difficult to know when a minor injury or illness necessitates a visit to the urgent care or emergency room. When members are not experiencing symptoms of novel coronavirus, it can benefit the member, their family, and the healthcare professionals they would have interacted with to lessen contact and reduce exposure by utilizing a telemedicine service. 

Telemedicine has been advertised in the past as being a convenient option for members who may be traveling or are unable to visit a provider in-person for any number of reasons. However, this current crisis shows just how beneficial telemedicine can be to keeping people healthy and flattening the curve. Using video chat or a phone call, telemedicine allows a provider to gather information from an individual to determine if additional care is needed, or if symptoms can continue to be self-monitored at home. Prescriptions can also be sent directly to member's local pharmacy if medically necessary.

On the Harvard Health Blog, Dr. Lee H. Schwamm noted, "The number one job for all of us is to avoid becoming a carrier and distributor of the virus. By using virtual care for much regular, necessary medical care, and deferring elective procedures or annual checkups, we free up medical staff and equipment needed for those who become seriously ill from COVID-19. Additionally, by not congregating in small spaces like waiting rooms, we thwart the ability of the virus to hop from one person to another."


If you are interested in learning more about telemedicine and Gilsbar's preferred telehealth provider, MDLive, reach out to your account manager today.

Gilsbar's Commitment to Service 


While Gilsbar is considered an essential service and our office remains open, 96% of our workforce was remote within 24 hours of our leadership making the decision on March 13 to encourage social distancing. We are functioning at 100% and it is business as usual. Our partnership with you is an important one and we are committed to providing the same high level of service both you and your clients expect. 



Wednesday, March 25 - 

Gilsbar’s Case Management team is proactively reviewing claim reports to identify COVID-19 diagnoses for our members and their families. When identified, an assigned Case Manager calls to assist the member in any way they can. Gilsbar is working to help your members navigate the COVID-19 virus.    






Thursday, March 19 - 

On March 18, 2020, the Senate passed, and the President signed into law sweeping legislation in response to the COVID-19 pandemic.  The Families First Coronavirus Response Act is designed to help American families prioritize health and safety during this national emergency. 

 The law requires testing for the COVID-19 virus and also expands FMLA and sick leave available to employees while providing tax credits to employers that provide the leave.  Below are the details as outlined by the Employee Benefits Institute of America (EBIA) via Thomson Reuters:

  •  Mandated Coverage. Group health plans and insurers offering group or individual health insurance must cover—without cost-sharing, preauthorization, or other medical management requirements—FDA-approved, in vitro diagnostic products to detect the virus that causes COVID-19. The coverage must include related services furnished during urgent care, emergency room, or in-person or telehealth provider visits that result in an order for or administration of a covered diagnostic test. This requirement, which cross-references HIPAA portability definitions and enforcement provisions, and also applies to grandfathered health plans, is effective from the date of enactment for the duration of the public health emergency declared by the Secretary of HHS.
  • FMLA Expansion. The legislation includes the Emergency Family and Medical Leave Expansion Act, which amends the FMLA to require employers with fewer than 500 employees to provide paid public health emergency leave to certain employees through December 31, 2020. The emergency leave generally is available when an employee who has been employed for at least 30 days is unable to work or telework due to a need for leave to care for a son or daughter under age 18 because a school or place of care has been closed, or a childcare provider is unavailable, due to an emergency with respect to COVID-19 that is declared by a federal, state, or local authority. The first 10 days of leave may be unpaid and then paid leave is required, calculated based on an amount not less than two-thirds of an employee’s regular rate of pay and the number of hours the employee would otherwise be normally scheduled to work, not to exceed $200 per day and $10,000 in the aggregate. Certain exemptions and special rules apply, and a tax credit may be available (see below). [EBIA Comment: No changes have been made to the FMLA’s health benefit provisions. But the additional leave rights may result in more employees taking FMLA leave, which will affect administration of group health plans. Employers should review their policies and procedures in light of the changes (e.g., new definitions and temporary timeframes).]
  • Emergency Paid Sick Time. Private employers with fewer than 500 employees, and public employers of any size, must provide 80 hours of paid sick time to full-time employees who are unable to work (or telework) for specified virus-related reasons. Part-time employees are entitled to sick time based on their average hours worked over a 2-week period. This amount is immediately available regardless of the employee’s length of employment. The maximum amounts payable vary based on the reason for absence. Employees who are (1) subject to a quarantine or isolation order, (2) advised by a health provider to self-quarantine, or (3) experiencing symptoms and seeking diagnosis, must be compensated at their regular rate, up to a maximum of $511 per day ($5,110 total). Employees caring for an individual described in category (1), (2), or (3), caring for a son or daughter whose school is closed or child care provider is unavailable, or experiencing a “substantially similar condition” specified by HHS must receive two-thirds of their regular rate, up to a maximum of $200 per day ($2,000 total). Employers cannot require employees to find a replacement worker or use other sick leave before this sick time. Employers may exclude health care providers and emergency responders, and the DOL can issue regulations exempting businesses with fewer than 50 employers. The sick leave mandate takes effect not later than 15 days after enactment and expires December 31, 2020.
  • Tax Credits. The legislation provides payroll tax credits for employers that make required sick or family and medical leave payments, as described above. The credit is increased for expenses the employer pays or incurs to provide and maintain a group health plan that are excludable from employees’ income as accident and health plan coverage and are “allocable” to these leave payments under rules to be prescribed by the Treasury Secretary. Various limitations apply—e.g., on the amount of wages and number of days taken into account—and the credit is not available to certain governmental employers.


Thursday, March 19 - 

On March 18, 2020, the U.S. Senate voted to approve a coronavirus relief bill that was passed by the U.S. House of Representatives over the weekend. This bill requires employers to provide paid leave for some employees related to the coronavirus (COVID-19) pandemic, among other measures. As the industry seeks to interpret this new law, Gilsbar will keep you informed.


Thursday, March 12 - 

Gilsbar’s Preparations for the Coronavirus

Gilsbar has been monitoring developments with COVID-19 (2019 Novel Coronavirus) since its inception. When responding to an infectious disease, our company closely follows the recommendations and guidance made by the Centers for Disease Control and Prevention as well as state and county health departments. While many variables are surrounding COVID-19, we are committed to providing quality service to you, our valued partners. Here at Gilsbar, it is business as usual. Our top priorities are ensuring the well-being of our employees and maintaining our ability to serve our clients.

What is Gilsbar Doing?

Our employees are taking the necessary steps to prepare for the potential spread of Coronavirus. Prevention is a priority. Here are some of the steps we are taking to ensure a safe work environment and maintain our operations:

  • Remote Work: For years, Gilsbar has worked with a flex work program that allows our employees to successfully meet the needs of our partners and clients anywhere while maintaining a better work/life balance. Gilsbar is fully capable to serve our clients remotely, if necessary. We are confident that there will be no disruption to our operations.
  • Communication: Gilsbar employees have the ability to connect online with a comprehensive digital platform. With virtual meetings and online communication, we will continue to serve our clients with our customary high-level of service.
  • Sanitation: Facilities are cleaned daily and additional focus has been placed on wiping down all high-touch surfaces.
  • Education: Employees are being educated on how to prevent the virus from spreading.

Our top priorities are the safety and health of our employees and meeting the needs of our partners and clients. Gilsbar will continue to monitor this evolving situation. If you have any questions, please do not hesitate to contact your contact at Gilsbar.