With over two decades of experience, Ms. Randazzo will continue to lead Gilsbar’s Client Services as Senior Director.

Gilsbar is proud to announce a promotion for Kim Randazzo from Director of Client Services to Senior Director of Client Services. Ms. Randazzo oversees employees in Gilsbar’s Client Services department, managing sales, account management, implementation and benefit analytics for Gilsbar’s clients. 

“My mission is to align our client-facing teams with our operations teams to better meet the needs and expectations of our clients. It’s important for Gilsbar’s employees to understand our clients and the people we serve in order to develop unique solutions for the members and contacts we interact with daily,” Ms. Randazzo shared.

Gilsbar’s Vice President and Chief Operating Officer, Judy Schott, stated, “Over the years, Kim has brought a level of expertise and leadership to meeting the needs of our brokers, customers and operations. When it comes to implementing new clients and serving existing clients, Kim’s level of experience is second to none. She comes out of our operations area, so she knows the details going on behind the scenes which uniquely qualifies her to serve our clients with excellence.”